Frequently Asked Questions

Matrix™ FAQ

We have collected some common questions regarding our Matrix™ canisters. Please reach out if the FAQ does not answer your questions.

Mobilisation/demobilisation

Maintenance

Settings recommendations

Troubleshooting:  

Ground fault

Serial

Ethernet

Triggers

Fuses

Fibre

Thermal

Support

When contacting Matrix Support, it is appreciated if the following information is included in the email: 

  • Serial number of the system  
  • FW version of the topside unit (can be read from the status page) 
  • Troubleshooting steps attempted (power cycling, replacing cables, etc.) 
  • If relevant, which external equipment is used 

Have more questions?

Get in touch with us

For more information or requests call us on
+47 51 96 17 00 or send an e-mail to service@innova.no.

Support

Schilling Support:
schilling.service@innova.no

Matrix Support:
matrixsupport@innova.no

Contact form